Step 1

You Need to book repair before start the repair process, you need to select brand and model number available in book repair process link. ( is above this section at menu bar of website)

After you book repair you will get request number & tracking details on your email with details, you can track your repair process anytime from start of repair to the complete of repair,

            Your repair request will processed and approved by our team after confirmation, and a pickup will be booked to your given address for collecting the phone.


It’s a 3 days Procedure You don’t need to pay anything before your phone is repaired.

Day 1

  • Day 2
 Day 3

Label print > Pack >Pickup

  • Received> Repaired > You Pay Dispatched 


  • You Receive 

We arrange pickup

We will call / Email You to pay & Dispatch your phone

Your receive your phone

Step 2

After pickup book confirmation from our logistic partner (FEDEX / ARMEX) we will send you documents and pickup details like estimated time of pickup / pickup date, and logistic partner details. You just need to pack your phone in a cartoon box (like so it won’t damage ) And your phone will be picked soon from the address your provide while booking for repair.

We email your following documents and you need to print them 4 copies of each sent documents:

  1. Shipping Label / Waybill number ( To from Label ).  – Print 4 copies
  2. Unpaid Invoice            -4 copies

First 2 document are mandatory, however we Email only documents those are mandatory


Copies How?

  1. You need to past 1 copies of each documents on the Packing Box itself (shipping lable, invoice etc. )
  2. There will one copy of invoice and shipping label for pickup boy
  3. Signed pickup boy on another 1 waybill copy and invoice for your reference

If you are not able to understand just print number of copies as above and past invoice and shipping label leave rest on our logistic partner 

  1. Your phone will be received in our service center on 2nd day (if not a Holiday)
  2. Your phone will be repaired immediately after receiving.
  3. A notification  and link will be sent to your email address for payment
  4. Your phone will be dispatched with paid invoice immediately after clearance of payment


You can pay online / offline and also through E-Vouchers. E- Voucher For Glass Replacement is available with many online stores.

Step 4

Congratulation!! Your will Get your phone repaired on 3rd day In 90 % cases till 12PM rest up to evening Learn more.

Note: Click on the linked heading text to expand or collapse accordion panels.


1.      What is the benefit of repair from Poem Techno rather then Local market

You will get 1 month warranty + 1 month Free breakage protection plan.

2.      What Guaranty I will receive my phone back / or there will be no Fraud.

Poem Techno Pvt. Ltd. Was incorporated in 31 July 2014, with CIN U72200HR2014PTC052923 and more then 6500 Mobile phone has been repaired by Poem Techno, We are India’s largest quality mobile repairers.

Check Company Incorporation corticated. so there will be no fraud at all.


3.      How to book a repair ?

Got to our website and click book repair link and book a repair.


4.      Are there any charges for booking a repair?

No, there are no charges for booking a repair; you need to pay only when your phone is repaired.


5.      Does repaired phone by Poem Techno Having warranty?

Yes, any phone repaired by us will be having 1 month warranty + 1 month Protection plan**.


6.      What is protection plan?

If your repaired phones glass break again within a month again then no worries your phone having 1 month protection plan, In which your phones glass and display is working will be repaired free of any part and labored charges, You just need to pay Rs 200/- for shipping convince.

**This protection plan is only applicable on Gorilla Glass Replacement only however warranty applicable on all repairs


7.      What is Service Coupon Code, How to apply Coupon or voucher for glass replacement?

If you have our coupon, you can pay from it, firstly you need to book the repair, when you will be asked (2nd day ) to make a payment  requested tracking details will be added  with payment function on awaiting payment status, you can pay online or by Service Coupon code.


 8.      I have booked repair but I don’t know how to pay, where is payment option?


You don’t need to make any payment for booking a repair, after your phone repair we will ask for payment to you  and your tracking page or user panel will be added with payment function on awaiting payment status, you can pay online or offline.


9.      What are the payment methods?

a)      You can pay online by debit card / credit card / Net Banking

b)      You can deposit cash in our bank account

c)      You can pay by service coupon voucher code

d)      Or you can pay  by cheque** (Poem Techno Pvt. Ltd.)

** if you want to pay by cheque you can send a cheque along with your phone, in case of cheque payment your phone will be dispatched on clearance of payment release from bank.


10.      How my warranty can be void?

Your warranty will void if you gave –VE rating to our selling partner if you bought glass from them. Contact us we will help you out


 if your cellphone dissembled after repair by any one due to any reason.


11.      How to resolve issue if a complaint?

If you have any issue you can log a complaint with us or with our selling partner.

In case of you receive a broken or low quality part form seller you can directly contact us we will help you to resolve or get a refund for you. We will talk to our product / coupon seller on your behalf.


12.      How much time you will take to resolve the complaint?

After logging complaint with or +919069138005 Your issue will be reviewed in 24 hours and resolved in maximum 1-3 working days.


13.      What Models PTPL repair?

Currently We are repairing :

Samsung Galaxy s3 Glass,

 Samsung galaxy s2 glass,

 Samsung Galaxy s4 glass,

 Samsung galaxy Note 1 Glass,

Samsung Galaxy Note 2 Glass.
 ie. The phone having gorilla Glass and from Samsung can repair  


14.      My phone is not in list of book repair, What I do?

You can Call or Email us to confirm that your phone can be repaired or not.


15.  Does Poem Techno use LOCA glue / OCA

Yes, we use LOCA or OCA as per application which gives high quality result of display and a smooth feeling of digitizer as original.


16.  How can be shipping speed so faster?

We use Best of best Logistic overnight services, which make us capable to do repair faster then ever.

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  • Samsung Mobile Glass is available to answer your calls at: +91 9069138005

    We strive to return all voicemails and emails sent during business hours within 12 hour.  Sector 5,    Gurgaon, 122001

    © Copyright 2014. Poem Techno Pvt. Ltd. . All Rights Reserved